Here is a short success story of how Twitter has delivered direct business value for me:
Back at the end of July, I was working on an upgrade of a Lotus Connections system to version 2.0. As I walked through the upgrade steps in the InfoCenter, I encountered several typos and procedural issues. I posted some of my issues on Twitter and the resulting conversations on Twitter and email have resulted in a call this Friday with the Connections InfoCenter team and a few others, including Mitch Cohen, Luis Benetez, and Jon Mell.
We will be discussing ideas for improving and updating the InfoCenter to make it a more powerful reference for installing and maintaining Lotus Connections.
If anyone has any feedback on the InfoCenter, including ideas for missing topics, better procedures, or if you have found errors, please comment here, find me on Twitter, or email me at firstname.lastname@example.org and I will pass on your ideas.